FAQs Support

  • 1. What is MoneyOnMobile?

    MoneyOnMobile is a simple, easy to use mobile SMS or smart phone application that lets you connect with your money at the push of a button! Using the innovative m-Wallet from MoneyOnMobile, you can recharge your mobile. In the future, you will also be able to pay utility bills; shop for any goods or services; buy travel related services such as - rail / air / bus / movie tickets.... and even handle banking transactions all from the comfort of your mobile phone.

  • 2. How can I use MoneyOnMobile?

    Using MoneyOnMobile is very easy. To activate SMS services you will send an SMS to to register. You will receive a unique m-Pin, which provides access to your m-Wallet, then you are ready to you MoneyOnMobile. For GPRS all you have to do is download the application to your mobile phone, register for a customer account, update your bank and/or credit and debit card details and start making payments with merchants that accept MoneyOnMobile.

  • 3. What benefits do I get from using this service?

    Security and Convenience: you would no longer have to carry around cash, credit or debit cards and you can buy the services you or a friend may need from anywhere at anytime. You can use MoneyOnMobile for any and all goods and services as long as the merchant or service provider is also a MoneyOnMobile registered client. An additional benefit is that you no longer need to queue up to make payments. With this service, you can make your payments at any time and from anywhere.

  • 4. What about security of my transactions and financial details?

    The MoneyOnMobile payment platform and all transactions through this service are PCI-DSS compliant in terms of security. This means the highest possible level of encryption of your personal and bank details as well as of all transactions carried out through the application. Additionally you have to enter your personally assigned m-Pin twice - each time you login and again for approving transactions. The m-Pin is NOT stored on your mobile phone, just like your personal and financial information. This ensures that even if you lose your mobile phone, no one else can transact through your MoneyOnMobile account.

  • 5. How much will it cost me?

    This is the best part about MoneyOnMobile it is totally free to use for end customers. You can download and install the application on your mobile phone for free. You may incur charges as applied by your mobile service provider for SMS or GPRS data usage, but other than these, you have to pay nothing extra to use this service.

  • 6. Which are the services I can use with MoneyOnMobile?

    New services, service providers and merchant outlets are being added to the MoneyOnMobile network on a daily basis. At the moment though, you can use the following services with ease:

  • 7. Will my phone support MoneyOnMobile?

    As long as your mobile phone has either SMS or GPRS services, your phone will support MoneyOnMobile. We have designed Cash On Mobile to work across all mobile phone handsets, from the most basic to the most advanced. If you mobile phone supports Java, you can use MoneyOnMobile through the GPRS service of your mobile service provider. If it does not, you can use this service via SMS. Both channels are equally easy to use.

  • 8. Can I use MoneyOnMobile with my mobile service provider?

    MoneyOnMobile has no restrictions in terms of geography or mobile service provider in the UK. You just need to register once with MoneyOnMobile. You can then continue to use the same account even if you change cities or mobile service providers.